Our refund and returns policy is left up to the discretion and decision of our Livvi vendors. Therefore we highly recommend reaching out to the vendor of your purchase first (if they allow refunds and or returns on their sold merchandise).
However, if you feel that you were sent the wrong item, scammed, or cannot get ahold of the vendor, contact Livvi through our “Contact Us” page! We are advocates for both our sellers and their buyers, and we hope that all parties enjoy a fair and exceptional experience on Livvi.
Livvi is an online marketplace, and vendors have the freedom to choose their own refund and returns policy. As a result, please be aware of vendor refund and return policies before making purchases.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at {email} for questions related to refunds and returns, please contact the vendor who you purchased from and or Livvi’s Support page. We’re here to help! ^vv^
